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  • All orders are charged in NZD.
  • In most cases delivery to city destinations is 2-3 working days and 3-5 days to rural. Please be aware delivery can take longer from the time the payment has been processed and in the account of Outdoor Top Toys. 

Return/Refund Policy:

  • If the product has been unpackaged a return/refund will not be given. 
  • If you are not 100% satisfied with your purchase we will happily accept your return under our 7 Day Money back Guarantee policy.
  • Refunds/returns do not apply to products that are on special or have been discounted.
  • Refunds/returns are not given to 'change of mind' sales. 
  • The conditions:
    • Contact us within 7 day from the purchase date on your invoice.
    • At your cost, correctly return the goods to our warehouse in as new condition and accompanied by the original sales invoice.
    • Outdoor Top Toys will refund the value of the goods as per the invoice and at our discretion (shipping cost is not included).
    • Our 7 Day Money Back Guarantee does not apply to Faulty or Damaged goods. Faulty or Damaged goods are processed under our Warranty Terms & Conditions
    • Please note a restocking fee may apply if the goods are returned.
  • Important:
    • DO NOT return the goods before first making contact with us and receiving confirmation.
    • To correctly send the goods back to us please include ON the package(s);
      • Your Name
      • The "Order Number" from the transaction
      • Model name(s) and Accessories name(s) of the goods contained in each package
    • To correctly send the goods back to us please include INSIDE the package(s);
      • A printed original Invoice, or the Invoice number labelled adequately.
      • The goods, packaged and in equal condition to when they were originally shipped. 
      • Goods must be returned correctly and received by us within 7 days from the purchase date on your invoice, otherwise they will not be accepted under the 7 Day Money Guarantee Policy.
    • For additional information on our return policies, please contact our Customer Service Team on email sales@outdoortoptoys.com.