Shipping & Delivery

Delivery:

• All orders are charged in NZD.
• In most cases delivery to city destinations is 2-3 working days and 3-5 days to rural. Please be aware delivery can take longer from the time the payment has been processed and in the account of Outdoor Top Toys. 

Return/Refund Policy:

• If the product has been unpackaged a return/refund will not be given. 
• If you are not 100% satisfied with your purchase we will happily accept your return under our 7 Day Money back Guarantee policy.
• Refunds/returns do not apply to products that are on special or have been discounted.
• Refunds/returns are not given to 'change of mind' sales. 

• The conditions:
  • Contact us within 7 day from the purchase date on your invoice.
  • At your cost, correctly return the goods to our warehouse in as new condition and accompanied by the original sales invoice.
  • Outdoor Top Toys will refund the value of the goods as per the invoice and at our discretion (shipping cost is not included).
  • Our 7 Day Money Back Guarantee does not apply to Faulty or Damaged goods. Faulty or Damaged goods are processed under our Warranty Terms & Conditions
  • Please note a restocking fee may apply if the goods are returned.

• Important:
• • DO NOT return the goods before first making contact with us and receiving confirmation.
  • To correctly send the goods back to us please include ON the package(s);
    • Your Name
    • The "Order Number" from the transaction
    • Model name(s) and Accessories name(s) of the goods contained in each package
  • To correctly send the goods back to us please include INSIDE the package(s);
    • A printed original Invoice, or the Invoice number labelled adequately.
    • The goods, packaged and in equal condition to when they were originally shipped. 
    • Goods must be returned correctly and received by us within 7 days from the purchase date on your invoice, otherwise they will not be accepted under the 7 Day Money Guarantee Policy.
  • For additional information on our return policies, please contact our Customer Service Team on email sales@outdoortoptoys.com.