Kids Go Cart, Strider Balance Bike & Ride On | Customer Service

Product Descriptions and Pricing Information

In the event a product is listed at an incorrect price, or with incorrect information due to an error in pricing or product information received from our suppliers, the seller (Outdoor Top Toys) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. The seller shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the seller shall immediately issue a credit to your credit card account in the amount of the charge. If the goods do not match the description on the seller's website, the buyer should inform the seller immediately so that the seller may take appropriate action. The seller reserves the right to change the content of the website at any time and without prior notice.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Order acceptance only occurs when the goods are dispatched to the buyer. The seller reserves the right at any time after receipt of your order, to accept or decline your order or any reason. The seller reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Order Delivery Times

Any quotations of delivery times mentioned on the website are made in good faith but are estimates and the seller shall not be bound by such quotation.

Dispatch

Items will be freighted from our Hamilton warehouse depending on stock availability.
All goods purchased from Outdoor Top Toys shall be delivered at the delivery cost illustrated on the website.

Delivery

All orders are charged in NZD.
Delivery can take 5-10 working days from the confirmation date of the order. Once payment has been received shipping normally takes 2-3 working days depending on your location.

Return/Refund Policy

At Outdoor Top Toys we pride ourselves on making sure our customers are happy. If you are not 100% satisfied with your purchase we will happily accept your return under our 30 Day Money back Guarantee policy.

The conditions:

At you cost, correctly return the goods to our warehouse in as new condition with all packaging (internal and external), accessories and manuals complete and in as new condition and accompanied by the original sales invoice.

Outdoor Top Toys will refund the value of the goods as per the invoice and at our discretion (shipping cost is not included).

Our 30 Day Money Back Guarantee does not apply to Faulty or Damaged goods. Faulty or Damaged goods are processed under our Warranty Terms & Conditions

Please note a restocking fee may apply if the goods are returned damaged or not in the same condition they were originally shipped in.

Damages or Loss in Transit

Goods leaving the seller's premises are adequately packed. Claims for damage or loss in transit must be made as follows:

Prior to acknowledging delivery to the carrier the buyer must ensure that the complete consignment as per the carrier's note has been received. Should there be a shortage or visible damage to outer packaging the carrier's note must be endorsed accordingly at the time the goods are delivered. No liability for goods damaged or lost in transit will be accepted by the seller. Details of any claim should immediately be advised to both the seller and carrier so that a remedy can be processed.
You MUST notify Outdoor Top Toys and the carrier of any damage (internal or external damage) within 48 hours of receiving the goods.

NOTE: If you do not notify Outdoor Top Toys and the carrier of any internal or external damages within 48hrs of receiving your goods we will not be able to lodge a claim with the carrier company.

Assumption of responsibility

The buyer understands that the use of our go-karts, leisure toys and walk bikes may be a risk to physical health and safety if not done properly. The buyer further understands that it is the buyer is responsible for all users of the product.

The seller shall not be held responsible for damages arising from the buyer's recklessness, negligence, misuse of Berg products, or for any damage or injury that occurs pursuant to any information received from the seller on the Internet, or by any other means now known or later developed.

Limitation of Liability

To the full extent permitted by the laws in New Zealand, the seller shall not in any event be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. If the materials on this website are purchased for business purposes, as defined by the Consumer Guarantees Act 1993 ("the Act"), the provisions of the Act shall not apply to the materials so purchased.

Copyright

Materials on this Website may not be modified, reproduced or publicly displayed, performed or distributed or used for any public or commercial purpose.

Other Party's Websites

This website may contain hyperlinks to websites operated by third parties. You accept that the seller has no control over, and is not responsible, for any material contained on any third party websites. Links to third party websites are provided for your convenience, and do not constitute an endorsement of that third party, or any products or services referred to on their site unless expressly stated otherwise.

Applicable Law

This website is intended to be accessed by New Zealand residents. We make no representations about the compliance of this site with the laws of any other country. Therefore if you access this website outside of New Zealand you do so at your own risk and are responsible for complying with any laws where you access the website, or where information you publish or upload can be accessed.